What is your return/exchange policy?

All sales are final. Returns or exchanges are not accepted. Please ensure your order is 100% correct before completing the checkout process.

How is shipping calculated?

Shipping costs are calculated by our online shipping calculator at the checkout. Shipping costs are determined by the number of items in your cart, the shipping address your order is going to, and the chosen delivery method.

How do you ship your orders?

We use Canada Post to ship all orders.

How long will it take to receive my order?

Orders are typically processed within 5 business days after they have been received. After your order has been processed and shipped, the estimated delivery times that were listed in the checkout commence.

Do you ship internationally?

Yes we do ship internationally! Customs duties, taxes, and fees may apply depending on the country you live in. We are not responsible for any lost, stolen, or undelivered packages, and any additional fees incurred to deliver your order.

Will I receive a tracking number for my order?

Yes, once your order has shipped, you will receive a tracking number to track your order. To track your package, go to www.canadapost.ca and enter the tracking number provided in your shipping confirmation e-mail. Alternatively, you may call Canada Post at 1-866-607-6301 (or 416-979-3033, from outside of Canada) to inquire about the delivery status of your package.

Who do I contact if I have a question regarding my order?

E-mail our merchandise distribution partner at orders@avidapparel.ca for any merchandise related questions. Please allow at least 2 business days for a response. Please do not contact us about questions concerning ticket purchases.

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